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Female Dog Walker
Cat watching a laptop | Catsitter in Chiswick | Michi-Michi London Catsitters

What to expect

Our booking process...

it's easy as 1, 2, 3, 4.

We use Time to Pet Software and app to ensure that onboarding, scheduling, and communication are straightforward and secure. This innovative tool simplifies the entire process, allowing us to provide you with an exceptional experience.

Answer a few questions about your location and dates needed to see if we can help.


Complete the client portal paperwork

Read and sign our client agreement, and complete your cat's profile before the meet and greet visit. 

Schedule your meet & greet

We provide a complimentary meet and greet visit in your home to review your cat's needs and routines and receive your cat's approval.



Welcome to the Michi-Michi family!

Now you can easily book services in the app or our online client portal and relax while we care for your cat.

Before your first service

The Meet & Greet

Meet & greets are required prior to beginning services with us. They are a great opportunity for us to meet you, get to know your cats, learn their routine and space, and of course, answer any questions you may have before your reservation. 

How meet & greets work:

We'll come to your home at your scheduled meet & greet time

First things first, we'll spend some time getting to know your cats to make sure they become familiar with us and we're able to connect with them

Then, we'll go through your paperwork so we can ask any clarifying questions. Once that's done, you'll have the opportunity to ask us any questions, too!

If we decide to move forward, we'll get you confirmed for your first reservation and celebrate!

Tabby cat with a person | Catsitter in Chiswick | Michi-Michi London Catsitters

Troubleshooting & Support

Using a Touch Phone | Catsitter in Chiswick | Michi-Michi London Catsitters
Downloading the App
Using the App/Portal
Black cat | Catsitter in Chiswick | Michi-Michi London Catsitters
Learn More About Us
Meet and greet
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